Bob Neidhardt came to our home this weekend to assist with an air conditioner issue, and I wanted to let you know he was the most professional, honest, helpful and decent technician we have had at our home. We signed up for the Air Pro service contract because of Bob, and you are very blessed to have him on your team at Air Pro. We will HIGHLY recommend Air Pro to family, friends and anyone else who asks. THANK YOU! ~Kurt Kondrich
I just wanted to let you know that the 3 guys who came today were some of the most professional installers I have seen for years. No rubber boots to try to make things fit, just perfect gas plumbing, electrical and ductwork cutting and piecing into place. Everything was done perfectly to what we arranged on the contract and the interaction between them and I, when there was a question they needed me to answer, was outstanding. If ever I am asked a referral to your company, it will be 5 stars without question~Michael Padolf
In the middle of the coldest weather we have experienced this winter, I awoke to realize that our furnace died. I have been an AirPro customer for the past 10 years, and when I called for service before 6:00 am, I was greeted by a real person who was supportive and helpful, and not a machine (unheard of in this day and age). They took extra time and precautions to ensure the least amount of disruption to our home. – You could tell that they took pride in their work, giving time to all the small details. The underlying theme of this situation was every employee that I dealt with at AirPro took the time and care in this ordeal as though it “was happening to their own family”. – We were treated with respect and kindness in a very busy time for them. I know other people or organizations may have tried to “take advantage” of us because we were in a very difficult predicament. We were treated with excellent customer service from the first phone call until the heat came back on in our home. Trust is built by performance, and this is why I’m a AirPro customer. ~David Szlachetka
In today’s world, service goes along way! There are so many companies and so many .com’s out there that just want your money, but its the service that makes your company stand out. And of course at the front lines of your company everyday are the guys who show up at homes like mine. Dave has been out at my place on a couple of occasions and has been nothing short of professional. He has taken the time to explain what he has repaired and how the systems operate. He was extremely courteous and very helpful in answering my questions. If I need any future service I will be certain to call and ask for him. I really appreciate all the information that you and he have given me as well as taking care of our A/C system so well. I will not hesitate to pass your company name along to others so they get the same service I received. Thanks again for the great service. Its guys like you and Dave who make your company rise above the next guy. ~Rod Troupe
WE ARE IMPRESSED! Thanks for doing MORE than what you said you would do . . . AHEAD of when you said you would do it! The Air Pro Team exceeded our expectations! Your team did a high quality job on a difficult installation . . . your guys truly are experts who have pride in their work! They did an outstanding job replacing our A/C system, and they made it look easy! The Bergdahl household has granted Air Pro “preferred service provider status” as we intend to call you in in the future for all of our heating & A/C needs. I am also going to tell everybody I know about your great people and service. Feel free to use me as a reference for your future residential customers considering Air Pro!!! Thanks Rocco! ~Michael Bergdahl, International Speaker
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We recently had a scare when our carbon monoxide detector went off. We called Air Pro, and I am so relieved that we made that choice. Within a short period of time, a technician was sent for a service call. The technician was very knowledgeable and told us exactly what was wrong with the furnace. I was then able to speak to Rocco, who assured me that my family and I would be taken care of. He even gave me tips on how to safely keep my house warm for my babies without running the furnace. Rocco made a number of contacts in order to get us the best deal possible. He really came through and stuck to his promise of doing all that he could to help us out in such a bad time. In no time, our old furnace was taken out and the new furnace was installed. The technicians that were assigned to the job were fantastic! They worked quickly and efficiently. They were very knowledgeable and were glad to answer the questions that I asked. They even left the work area as clean as it was before they started working! It is such a relief to have a warm and cozy house that is safe for my family. Rocco is a one in a million business man! A rarity really! He really went above and beyond to help us, and to me, that’s what makes a business worth my investment. Thank you so much Air Pro! ~Kelly
Air Pro services 17 locations for Family Services of Western Pennsylvania. Their service technicians are prompt, experienced, courteous, and provide excellent customer service. ~Operations Manager – Family Services of Western Pennsylvania
Air Pro worked very hard over a weekend to replace a faulty furnace in a condominium of an estate in order that it could pass an occupancy permit inspection the following Monday. ~Anonymous
Air Pro was referred to my neighbor and after they left she called to thank me for the referral. She complimented their expediency to her call, the service provided and how the technician was courteous and clean. ~Lower Burrell resident
We had our furnace go out during the recent cold spell and I decided to do a quick check of the BBB to see who our best option might be. Called Air-Pro and one other company that I won’t name. Air-Pro was able to be out within 24 hours, diagnosed problem as a limit that had gone out because of a dirty filter. Part was on the truck and changed quickly and we had heat that day. I much appreciate their quick response and honest and fair pricing. ~Anonymous
AIR PRO HEATING AND COOLING was the best experience I ever had with a company to do work in my home they were prompt courteous and professional. Their price was good, best for my hard earned dollar. ~Anonymous
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Better Business Bureau
Air Pro Heating and Cooling has been an accredited business by this BBB since April 2000. This means it supports the BBB’s services to the public and meets our accreditation standards. Based on BBB files, this business has a satisfactory rating with the BBB. A Satisfactory BBB Rating means the business has been in business for at least 12 months, and properly addressed matters referred by the BBB. The business does not have an unusual volume or pattern of complaints, or any government actions involving its marketplace conduct. The BBB understands and has no concerns about the business’ products services and type of business. When evaluating complaint information, please consider the company’s size and volume of business.
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